Ah-Hoc Support Services
Our ad-hoc support service enables businesses to take advantage of all the services offered by Elise Networking Systems on a 'Pay as you go' basis. However this service does not include guaranteed response times, access to knowledge base or online client support centre. All other services are available and charged at our stand call out and hourly rates
24x7 Elise Monitoring
Our excellent monitoring systems allows complete piece of mind when it comes to your IT network. Our systems are designed to monitor everything from user’s workstations to servers that control internet and email access. The service will alert you when something is about to happen not when it already has.
By analysing the servers, workstations and network, Elise Monitoring is able to detect gradual changes within the network and alert our engineers. This service provides one of the most reliable monitoring solutions for small and medium sized businesses. We also provide our clients with monthly status reports of their IT systems as well as conducting the usual daily checks:
- Backup checks to make sure your data is safe
- Anti-virus checks to make sure you're right up to date and protected
- Microsoft exchange server (email) database size check - prevents Exchange reaching its limit and causing downtime
- Hard drive growth rate – detects if something is using up all the disk space
- Hard drive health check - checks if disks are starting to physically fail
- Unauthorised access check - checks to see if someone is attempting to gain access into your systems
- Server critical events check - reports any critical events so our engineers can easily assess the issue before becoming a major problem
Our monitoring systems are always testing different aspects of a network including:
- Windows Services - make sure your operating system is performing properly
- Disk Space - helps prevent disks filling up and crashing
- Network equipment & remote office - ensures all devices are online and functioning
- Service port status – ensures you are connected to the web, email etc
- Website status – our monitoring system can even check to make sure your website is still online.
To find out more about 24x7 Elise monitoring please
contact us
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